Refund Policy

**Effective Date: October 9, 2025**

This Refund Policy governs the conditions under which **Absoleads.** issues refunds for our technical support services.

1. Our Guarantee

We are committed to providing effective technical solutions. If our technician is **unable to resolve the specific, pre-diagnosed issue** for which the fixed-rate service was purchased, you are entitled to a full refund.

2. Eligibility for a Refund

A Customer may request a full refund under the following conditions:

• **Unresolved Issue:** The Customer's issue (as defined during the initial diagnostic) remains unresolved after the completion of the paid service.
• **Service Failure:** Our technician could not successfully complete the service due to an internal system failure or misdiagnosis on our part.

3. Non-Eligibility for a Refund

A refund will generally **not be granted** in the following situations:

• **Customer Change of Mind:** After the service is successfully completed and the issue is verified as resolved.
• **Unrelated Issues:** For new, unrelated issues that arise after the initial service is completed.
• **Refusal of Access:** If the Customer refuses to grant necessary remote access or prematurely terminates the session before the service can be fully completed.

4. Refund Process

To request a refund, please contact us within **seven (7) days** of the service date. We will conduct a thorough review of the service logs and attempt a final resolution. If the issue cannot be resolved, the full service fee will be refunded to the original payment method within 5-10 business days.

5. Pricing Reminder

Our fixed service charge is **$99 Flat Rate** (as detailed on our landing page) following a **FREE Diagnostic**. The refund policy applies only to the paid service fee.